Return and Refund Policy

Welcome to ComfyPet Shop!

As a business operating in Malaysia, ComfyPet is committed to upholding the principles of fairness and customer satisfaction as outlined in the Malaysian Consumer Protection Act 1999. Our return and refund policy is designed to be transparent and fair, ensuring our customers have a pleasant shopping experience.

 

1. Return Period

Customers have 30 days from the date of receipt to return an item.

To qualify for a return, items must be unused, in the same condition as received, and in the original packaging.

 

2. Return Process

To initiate a return, contact our customer service at sales@comfypet.shop or +60 11-1671 1671. Provide your order number, details of the item(s), and the reason for the return.

Our team will provide instructions for the return process.

 

3. Shipping Costs

In line with Malaysian consumer law, the buyer is responsible for the shipping costs for returning the item.

Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.

 

4. Refunds

Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a specific number of days.

 

5. Exchanges

We replace items if they are defective or damaged at the time of delivery.

For exchanges, contact us at sales@comfypet.shop and return the item to our specified address.

 

6. Legal Compliance

Our policy is compliant with the Malaysian Consumer Protection Act 1999, ensuring fair trade practices and consumer rights protection.

 

7. Questions

For questions about our Return and Refund Policy, please contact us at +60 11-1671 1671 or sales@comfypet.shop

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8. Discounted Items

All products sold at a discounted price — including promotional offers, clearance sales, and warehouse deals — are strictly final sale.

This means such items are non-refundable, non-returnable, and not eligible for exchange, regardless of reason.

All discounted products are sold as-is, and we encourage customers to review item details carefully before purchasing.

By placing an order, you agree to these terms.

 

Thank you for choosing ComfyPet!