FAQ

All our products, including unique cat trees and pet sofa beds, are imported from overseas. We partner with skilled artisans for items like our handmade cat trees to ensure they meet our high standards for quality and craftsmanship. We aim to offer you durable, innovative, and beautifully crafted pet furniture.

Our products are crafted from high-quality, pet-safe materials, including natural wood and hemp rope for scratching posts, known for durability, mold and mildew resistance. Our pet sofa beds feature special non-scratch materials, making them more resistant to wear and extending their lifespan. We also use non-toxic adhesives and soft, durable fabrics for upholstery, reflecting our commitment to sustainability and your pet's comfort and safety.

When selecting, consider your pet's size, activity level, and the space you have available. Our taller cat trees suit active cats, while our durable, non-scratch pet sofa beds offer comfortable lounging. Measure your space and think about your pet's habits to find the perfect match.

Yes, we offer customization options like adding extra hemp rope and wooden bowls to our pre-made cat trees. Contact our WhatsApp at +6011 1671 1671 for your preferences, and we'll customize the product for your pet's needs.

Regular vacuuming can remove fur and dust from your pet sofa bed. Spot clean stains with mild detergent. To ensure longevity, avoid placing cat trees in direct sunlight or rain. Although our natural wood and hemp rope can withstand some exposure, it's best to keep these items indoors.

We accept returns within 30 days for items in their original, unused condition and packaging. Used items cannot be returned, ensuring the highest level of hygiene and quality for all customers. Please note that customised add-ons such as hemp rope are non-refundable. Return shipping costs are to be borne by the customer. Approved refunds will be processed within 30 working days.

Delivery times range from 2 to 14 business days within Malaysia, depending on your location. Most items are in stock and ready to ship, and we're committed to processing your order swiftly.

We currently serve customers within Malaysia. We're exploring the possibility of expanding our shipping options and will keep you updated on our progress.

We operate exclusively online at the moment and do not have a showroom. However, customers can visit our storeroom in Cyberjaya, Selangor, (by appointment only) to view our products. Pls contact our WhatsApp at +6011 1671 1671 or our email sales@comfypet.shop We plan to open a showroom in the future and will keep you updated.

We provide a 3-month free warranty on our cat trees, covering any defects in materials and workmanship. Additionally, we offer aftercare services and can provide parts like ropes, wooden seats, and bowls at an additional fee after the warranty period. This ensures that you can maintain and enjoy your cat tree for years to come.

Our pet sofas and cat wheels are shipped using standard courier services. Due to their substantial weight, our cat trees are delivered using a 9ft lorry/van with an extra helper to ensure safe and efficient handling. Please be aware that shipping costs may be higher for these bulky items. We strive to keep shipping costs reasonable and will discuss the best shipping options with you at purchase.

Yes, self-pickup is available for all our products at our location in Cyberjaya, Selangor. Please bear in mind that our cat trees are heavy and bulky. You will need a lorry and at least one helper to safely transport them. We recommend preparing accordingly to ensure a smooth pickup process.